Terms of Service

1. Who We Are

StudioFlow is a mobile-first CRM platform for independent fitness instructors, operated from Ireland. References to "StudioFlow", "we", "us", or "our" in these terms mean StudioFlow. If you have questions about these terms, contact us at Loading....

2. Accepting These Terms

By downloading, installing, or using StudioFlow, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the service. You must be at least 18 years old to create an account.

3. What StudioFlow Does

StudioFlow is a mobile-first CRM designed for solo fitness instructors. It helps you manage client contacts, schedule classes, track attendance, distribute forms, and send messages to your clients via SMS, email, and WhatsApp.

4. Your Account

When you register, you must provide accurate and up-to-date information. You are responsible for keeping your login credentials secure — any activity on your account is your responsibility.

You can sign in using Apple or Google. Those sign-ins are also subject to Apple's and Google's own terms of service.

Accounts are personal — one account per person. Do not share your account with others.

5. Credits and Payments

StudioFlow uses a pay-as-you-go credit system with no monthly subscription. Credits are purchased through the Apple App Store or Google Play and are subject to their respective payment terms.

Credits are used for: SMS messages, emails, WhatsApp messages, and form distribution to your clients.

Credits do not expire. It is your responsibility to monitor your credit balance.

Credits are non-refundable once purchased. We may issue a refund at our sole discretion — for example, in cases of a clear billing error. To request a refund, contact us at Loading....

6. What You Can and Can't Do

You may use StudioFlow for legitimate fitness instruction business purposes only.

You must not:

• Send spam or unsolicited messages, or violate anti-spam or messaging laws (including GDPR, the ePrivacy Directive, and CASL)
• Impersonate another person or business
• Reverse-engineer, decompile, or copy the app or its code
• Use StudioFlow for processing health data in contexts regulated by HIPAA
• Share your account with other people
• Use the service in any way that is unlawful or harmful

7. Your Clients and Their Data

As an instructor using StudioFlow, you are the data controller for your clients' personal data. StudioFlow acts as your data processor — we process that data only on your behalf and according to your instructions. By accepting these terms you also accept our Data Processing Agreement, which sets out these obligations in full.

This means you are responsible for:

• Having a lawful basis to add clients to the system and message them
• Obtaining proper consent before sending SMS, email, or WhatsApp communications
• Handling any health or medical data collected via forms appropriately, including obtaining explicit consent from clients
• Complying with GDPR and any other applicable data protection laws in your jurisdiction

StudioFlow is not responsible for your compliance failures in relation to your clients' data.

8. Messaging (SMS, Email, WhatsApp)

Messages sent through StudioFlow are delivered via Twilio (SMS), AWS SES (email), and the Meta WhatsApp Business API. WhatsApp messages use Meta-approved templates only.

You must ensure that your clients have given the necessary consent to receive messages from you before sending.

StudioFlow is not liable for undelivered messages, carrier restrictions, or platform limitations beyond our control.

9. Your Data and Our Data

You retain ownership of all data you input into StudioFlow — your client records, class data, form responses, and business information are yours.

StudioFlow owns the app, platform, and any content we create (including the design, code, and features).

We may use anonymised or aggregated usage data — data that cannot identify you or your clients — to improve the service.

10. Service Availability

We aim for high availability but do not guarantee that the service will be uninterrupted or error-free. We may carry out maintenance, release updates, or experience outages from time to time.

We may change or discontinue features with reasonable notice.

11. Suspension and Termination

You can request deletion of your account at any time by emailing Loading.... We can suspend or terminate your account if you breach these terms.

After deletion, your data is retained for 30 days as a backup, then permanently deleted.

Any unused credits are forfeited on account termination, unless we determine otherwise at our discretion.

12. Liability

The service is provided "as is" without warranties of any kind. We are not liable for indirect, consequential, or incidental losses arising from your use of StudioFlow.

Our total liability to you in connection with any claim is capped at the value of credits you purchased in the 12 months preceding that claim.

We are not liable for your failures to comply with messaging laws, data protection laws, or any other legal obligations in your use of the service.

13. Indemnification

You agree to indemnify and hold StudioFlow harmless from any claims, damages, or costs (including legal fees) arising from your misuse of the service or your failure to handle your clients' data in accordance with applicable law.

14. Changes to These Terms

We will notify you of material changes to these terms via email or in-app notification. Continued use of StudioFlow after changes are notified means you accept the updated terms.

15. Governing Law and Disputes

These terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.

We will always try to resolve disputes informally first. If you have a concern, please contact us at Loading... before taking any formal action.

16. Contact